General Job Description for
LAB MONITOR JOB DESCRIPTION
Position: Lab Monitor
Location: Information Arcade, Main Library
Requirements:
UI undergraduate or graduate student
Work/Study eligibility preferred
Job Description:
- Provide help at the service desk to Arcade users.
- Provide telephone support.
- Provide base-level support on using the computer network--accessing software, OASIS, electronic databases, etc.
- Demonstrate and give assistance on certain core software and hardware.
- Check out and check in software and manuals, according to Arcade policies.
- Advise users about software options for a given task, using the Software Abstract Manual.
- Refer users with difficult problems to a Lab Assistant.
- Distribute and collect Project Description Forms and give them to the Lab Manager.
- Teach the "Introduction to the Information Arcade" mini course.
- Coordinate the use of equipment, especially if a waiting list or time limit system becomes necessary. Handle disputes.
- Weekly, scan the workstation hard drives for viruses and notify the Systems Analyst if any are found.
- Collect Lab usage data.
- Perform routine cleaning of equipment, tabletops, etc.
- Maintain printers (change toner cartridges, ribbons, paper).
- Notify the Lab Manager when computer or office supplies are low.
- Turn equipment on in the morning and off at the end of the day.
- Other duties as assigned by the Lab Manager or Lab Assistants.