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Circ Library Assistant III

Circulation Library Assistant III

Application deadline:  May 25, 2018 at 4:59pm







Title: Library Assistant III

Job code/Pay level: GB28/10

Department: Circulation/Access Services

Supervisor: Constance Wade

Position #: 00007938

Position Status: 100% Time

Work Hours: Sunday – Thursday 12:00 pm – 9:00 pm

Hours will vary during interim, summer & breaks     


General Description

Reporting to the Federal and State Information Librarian (25%) duties include shelving government documents and maintaining the reference collection. Reporting to the Circulation and User Services Librarian (75%), primary duties include working on the Service Desk providing assistance to library users in need of directional, basic reference, circulation, or technology assistance, including referral to an appropriate expert on campus or within the libraries.


General Performance Expectations

The individual in this position is expected to meet performance standards as determined by the supervisor, e.g., quantity, quality, timeliness, civility.


Position Responsibilities

  • Performs a full range of services while at the Service Desk, including functional supervision of student staff. Duties include greeting users, retrieving library materials, helping users locate materials, and checking in and out library items, including notebooks and peripheral equipment.
  • Performs maintenance of stack microfiche cabinet areas, including shelving, shifting, signage, and managing inserts to loose-leaf binders and re-shelving of print, CD-ROM and microfiche Government Publications.
  • Provides local technical support and informational tours for the One Button Studio collaborating with Library and Information Technology (LIT) and Information Technology Services (ITS) for additional support.
  • Assist patrons with routine issues related to public printers, copiers, scanners, hardware and software. Refer non-routine issues to IT staff
  • Responsible for responding to building, facility, or security emergencies and ensuring a scholarly environment. This requires knowledge of Main Library policy and procedures concerning facility and security emergencies and the ability to respond to them in a timely and efficient manner. Receives and coordinates access to classrooms, study rooms, and other spaces locked in the evening, based on user and security issues.
  • Coordinates with cataloging, acquisitions, and preservation departments, including performing inventory, holdings confirmation, binding preparation, and cataloging.
  • Utilize Skype for Business (IM), email, telephone or other technologies to communicate with colleagues and users as needed.
  • Engage and communicate with patience, attentiveness, clarity, tact, and courtesy.
  • Infuse positive language into customer interactions.


Additional Expectations
In addition to performing the duties described above according to the specified performance expectations, Libraries’ staff need to meet Libraries’ and University expectations regarding:

  • Attendance, punctuality and use of work resources (UI’s Policy on Ethics and Responsibilities and Work Rules)
  • Continuous developmental growth (Libraries’ Development and Diversity Guidelines)
  • Technology core competencies (Libraries’ IT Core Competency Checklist)


Universal Competencies

  • Collaboration and Embracing Diversity. Ability to work with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contribution of individuals from varied cultures, race, creed, color, national origin, age, sex, disability, sexual orientation, and gender identity.
  • Positive Impact/Achieving Results. Ability to utilize resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs. Able to demonstrate ethical behavior in diverse situations while producing results.
  • Service Excellence/Customer Focus. Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.



Minimum Required:

  • Three years of library work experience, or a combination of related work experience, undergraduate education, and/or post-high school library training totaling four years.
  • Public Contact/Customer Service



  • Effective communication and public service skills
  • Experience with technological hardware (copier/scanner/printer) and software such as Microsoft Word/Excel
  • Knowledge of University and Libraries policies and procedures
  • Familiarity with Video, audio, and microform formats and equipment
  • Demonstrated experience working collaboratively with others and in groups and/or team settings
  • Experience with library software applications such as Ex Libris Alma, WordPress or Springshare
  • Familiarity with library databases or discovery tools, such as InfoHawk+ or EbscoHost.


Application Procedure: To apply, visit the University of Iowa Jobs@UIOWA website at Applications must be received by 4:59 pm on Friday, May 25, 2018.


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The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.