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The University of Iowa Libraries


Library Assistant III

Library Assistant III - Rita Benton Music Library

Application deadline:  May 11, 2017 at 4:59pm



Dept/Unit:        Rita Benton Music Library
Reports to:      Katie Buehner
Title:                Library Assistant III
Percent time:  100% FTE

Work Schedule: 12:00 pm – 9:00 pm Sunday through Thursday

(Schedule adjustment and/or occasional additional hours may be required if necessary to cover peak periods of operation and/or staff absences)

Hours vary during Interims, Summer & Breaks


  1. Assist in digital projects work and management, including digitization (scanning, transfers, rips, etc.), description, and maintenance for online music collections such as Iowa Sounds, School of Music archives, music rare books and scores, etc.
  1. Process, or supervise students in processing monographic and serial acquisitions. Inspect for accuracy in cataloging; alert cataloging in the event that errors are found. Determine if special binding instructions are needed for in-house or commercial binding. Prepare items for commercial binding and/or instruct students in preparation of same. Create item form records and assign call numbers to media materials that accompany new print monographs.
  1. Process reserve materials. Workload is highly seasonal and priorities shift. Includes digitizing audio clips, scanning print materials, uploading items to appropriate ICON course pages, physical preparation of course reserves held in house.  Be the primary contact for ICON and ITS on audio digitizing and other ICON/Canvas course issues.  Contact local University of Iowa Libraries IT personnel and subscription streaming audio service representative(s) when needed for technical troubleshooting with respect to reserve materials.  This continues throughout the semester, as needed. Maintain close contact with faculty on status of reserve materials.  An understanding of priorities and cooperation with co-workers and faculty is essential.  Work must be performed accurately and in a timely manner.
  1. Assist in management of the library’s daily operations. When needed, monitor work of student employees at the Circulation desk. Assign work to student employees, and supervise shelving, shelf reading, and other daily jobs. Works at the Circulation desk. Cooperation with co-workers is essential, as is setting a professional example for student staff. Work must be performed accurately, courteously, and in a timely manner.
  1. Participate in the management of the Rita Benton Music Library. Respond to user and personnel problems. Train student employees in library operations, collections, and services. Fix minor problems and report major problems to the Head of the Rita Benton Music Library or appropriate department. Compile monthly library statistics report. Problems must be fixed and/or reported appropriately, accurately, courteously, and in a timely manner.
  1. Assist library users in locating music materials, including music scores, sound and video recordings, periodicals, reference works, rare books and scores, and other literature about music. Answer reference questions (in person, by telephone, or by email). Refer questions to the Head of the Rita Benton Music Library when necessary. An understanding of music materials, history, and repertoire, as well as fluency in reading music is essential. Questions must be referred and/or answered accurately, courteously, and in a timely manner.
  1. Respond to local and out-of-town clients and staff needing Rare Book Room materials or information about the collection. A fundamental understanding of preservation maintenance is necessary. An understanding of music materials, history, and repertoire, as well as fluency in reading music is essential. Questions must be answered accurately and courteously and cooperation with co-workers is necessary.
  1. Assist clients with audio and video equipment, scanning software/hardware, microfilm/microcard reader when needed. Monitor equipment and arrange for repairs, updates, etc., when necessary. Maintain and update library computers as instructed by ITS. Work must be performed courteously, accurately, and in a timely manner; cooperation with co-workers is essential.
  1. Answer questions from library users and library staff (either in person, by telephone, by email, or virtually) regarding circulation status of materials: materials locations; overdue notices, fines, and book bills; circulation policies and procedures; and directional/information queries. An understanding of all elements of circulation services is essential, as is cooperation with other library staff. Questions must be answered accurately, courteously, and in a timely manner.
  1. Help with/supervise gift processing. May include compiling gift list, searching titles, comparing gifts to RBML holdings, making recommendations to Librarian.
  1. Process and/or supervise ILL requests. Consult with Librarian on Rare Book Room requests. Process and/or supervise Article Delivery Requests and Delivery Service Requests.  Work must be accurate and completed in a timely manner. Cooperation with co-workers is essential.
  1. Attend a minimum of 4 development activities per year, at least 2 of which are on diversity-related topics.



  1. Three years of library work experience, or
  2. A combination of related work experience, undergraduate education, and/or post-high school library training totaling four years.

Application Procedure: To apply, visit the University of Iowa Jobs@UIOWA website at Applications must be received by 4:59 p.m. on Wednesday, May 10th.

In addition to performing the duties described above, according to the specified performance expectations, Libraries’ staff need to meet Libraries’ and University expectations regarding:



Positive Impact/Achieving Results: Ability to utilize existing resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs. Ability to demonstrate ethical behavior in diverse situations while producing results.


  • Appreciates the difference between effort and achievement and produces results that are important to unit.
  • Grasps the inevitability and challenges of change and adapts tactics accordingly; utilizes learning opportunities to prepare for changing work and methods.
  • Demonstrates a willingness to carry out responsibilities and a positive approach to accomplishing work.
  • Demonstrates an understanding of how work aligns to organizational mission, vision, and University environment


  • Adjusts to and develops self to prepare for new or changing assignments, processes, people, and priorities as organizational needs dictate.
  • Sets clear expectations for self and team to achieve work objectives and overcome obstacles.
  • Strives for excellence in performance by upholding established ethical standards and university values.
  • Provides frequent updates on operations and financial performance to leadership


Service Excellence/Customer Focus: Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.


  • Consistently provides excellent service.
  • Manages customer expectations and takes responsibility to enhance service excellence.
  • Communicates understandably; uses appropriate words, grammar and mannerisms in all mediums.
  • Seeks feedback on communication style and effectiveness.


  • Enhances service by seeking ways to add value to customer interactions/services.
  • Demonstrates sincere concern and takes responsibility when a customer complains, even if the cause of the problem lies elsewhere.
  • Listens to feedback without defensiveness and uses it to enhance communication effectiveness.
  • Communicates in alternative ways to accommodate different listeners.


Collaboration and Embracing Diversity: Ability to work with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contribution of individuals from varied cultures, race, creed, color, national origin, age, sex, disability, sexual orientation, and gender identity.


  • Demonstrates civil and respectful behaviors valued within the organization.
  • Provides and accepts ideas and suggestions in a constructive and helpful manner.
  • Exhibits good teamwork: is approachable, cooperative, and contributes to an overall positive and productive work/team environment.
  • Works effectively with individuals from all backgrounds.


  • Shares appropriate information/feedback openly, professionally and respectfully.
  • Models open, respectful, accepting, and supportive behaviors with team members.
  • Maintains productive work relationships while considering multiple perspectives and using effective conflict resolution practices.
  • Uses sensitivity in communicating with individuals of diverse backgrounds.