Technical Support

  • Please use the Technical Support Request Form below to request assistance with a technical problem or call the 3rd floor desk at 335-9151 but first read the following FAQ to see if your question has already been answered.

HawkID Authentication for Off-Campus Access

Frequently Asked Technical Support Questions

Computers at Hardin Library
Where can I read my e-mail, do word-processing, etc.?
Where can I print?
Can I check-out a laptop computer to use in the library?

Electronic Journals
How do I access the electronic journals from off-campus?
Please visit our Electronic Journals FAQ for more information
Electronic Article Desktop Delivery: Information & FAQ

Databases
(MD Consult, Web of Science, EBSCOhost, Health Reference Center & others)
How do I access these databases from off-campus?
What URL do I use to access MD Consult?
I forgot my MD Consult User Name & Password. Can you give that to me?

Ovid
Is Safari, Firefox, <name your browser> compatible with Ovid?
How do I access Ovid from off-campus?
Why can't I see the full-text for all of the titles in Journals@Ovid Full Text?

EndNote
How do I import my Ovid Citations into EndNote?
How do I search Ovid from EndNote?
Click here for additional EndNote information

Electronic Article Desktop Delivery
See the Information & FAQ page

Technical Support Request Form

To submit a question or report a problem to the Hardin Library please fill out the applicable fields in the form below & click the "Submit Question" button:

If you are having trouble with accessing an electronic journal, please check the E-Journal Frequently Asked Questions page.

Name:
E-Mail Address:
Phone:
Operating System:
Internet Connection:

If "Other", please specify:
Browser:
Browser Version (eg. 6.0):


Are you a student, staff or faculty at the University of Iowa? Yes No

Which resource are you having problems with? (Please be as specific as possible, such as: Journal of Clinical Investigation, Ovid, MDConsult, etc....)

What error message, if any, did you receive?

Can you connect to other UI Libraries resources? If yes, which ones?

Other information you think we might use to help you solve the problem?



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Off-Campus Access

This University of Iowa Libraries' Proxy Server provides students and faculty of the University of Iowa with free global access to thousands of electronic resources for scholarly research. The system allows students and faculty working off-campus to electronically access periodical and index databases and full-text resources.

When accessing a restricted resource, you will automatically be prompted to enter your Hawk ID & Password, at which point you will have full access to that resource.

Please visit the UI Libraries' Off-Campus Access page for more information.

You MUST start from a UI Libraries webpage to be validated through the proxy server. For example: to access MD Consult from off-campus you must start from the Hardin Library's MD Consult page at http://www.lib.uiowa.edu/hardin/mdconsult.html and NOT from MD Consult's home page (http://www.mdconsult.com).

MD Consult URL

To access MD Consult from off-campus you must start from the Hardin Library's MD Consult page at http://www.lib.uiowa.edu/hardin/mdconsult.html and NOT from MD Consult's home page (http://www.mdconsult.com).

MD Consult User Name & Password

If you forget your password, please contact MD Consult Customer Service at: 800-401-9962, or send a message to: mdc.customerservice@elsevier.com. (Telephone service hours: Monday through Friday 7:30 AM to 7:00 PM Central Time )

Off-Campus Access to Ovid

Go to the Ovid page and click on any database. Enter your Hawk ID at the prompt.

Journals@Ovid Full Text

Why can't I see the full-text for all of the titles in Journals@Ovid Full Text?
Hardin Library subscribes to only 26 of the titles available through Journals@Ovid Full Text. To limit your retrieval to those 26 titles select the Limit Ovid Full Text Available or search the Ovid database YourJournals@Ovid.