Component Support

USB Drive

I plugged in the USB drive and nothing happened. I received the error message “USB drive not formatted correctly”

Solution: Try using an appropriately formatted USB drive. USB drives must be formatted as FAT32 or HFS+ in order to be used with the One Button Studio. Other formats will not work. Note: SD cards with adapters and novelty USB drives do not work in many instances.

How to format a USB flash drive on a Mac

Please use the Mac computers located in the Main Library Learning Commons to format your USB drive.

I plugged in the USB drive and nothing happened. I received the error message “not enough space on USB drive.”

Solution: Make more space on the USB drive or use a larger USB drive. This error will appear when there is less than 500 MB of free space on the USB drive. User should use a USB drive that either a) has more than 500 MB free or is b) bigger than 500 MB in total size when working with the One Button Studio.

If you are in the Main Library and need a bigger USB drive, you may purchase one at the Food for Thought Cafe. If you are in Hardin Library and need a bigger USB drive, please see the service desk on the 3rd floor.

Nothing happens when the USB drive is plugged in.

Ensure the USB drive isn’t defective by testing out using the Presentation computer. Many USB drives that are given away on campus and off are very cheaply made. These drives have been noted to have up to a 20% failure rate when working with the One Button Studio. In these cases, another USB drive is recommended.

I plugged in the USB drive and the lights turned on, but there is no video or a solid blue background on screen.

Call Classroom Technology at 319-335-1976 or email them at Classroom-Technology@uiowa.edu for help.

I plugged in the USB drive and the lights turned on, but there is only a solid white background on the screen.

Remove the USB drive, wait for the lights to turn off and then reconnect the USB drive.

There is no video on the USB drive.

The USB drive was removed too early. When you are finished recording press the button and then wait for the computer prompt before you remove the USB drive.

Ensure the USB drive isn’t defective by testing out using the Presentation computer. Many USB drives that are given away on campus and off are very cheaply made. These drives have been noted to have up to a 20% failure rate when working with the One Button Studio. In these cases, another USB drive is recommended.

If neither of these solutions have resolved your issues please call Classroom Technology at 319-335-1976 or email them at Classroom-Technology@uiowa.edu for help.

Microphone

I’m playing the video but it has no audio.

Verify that the playback computer volume is audible.

I’ve tried playing the video on different computers and it still has no audio.

Call Classroom Technology at 319-335-1976 or email them at Classroom-Technology@uiowa.edu for help.

There is a hissing or noise in the video.

Call Classroom Technology at 319-335-1976 or email them at Classroom-Technology@uiowa.edu for help.

The sound is not in sync with the video.

Avoid using Windows Media Player to play your video. Sound playback issues may be due to memory leakage in Windows. Reboot your computer or try playing the video with another application like VLC Media Player.  You can find VLC on the computers in the Information Technology Centers (ITCs) across campus.

Play video directly from the desktop instead of the USB drive. Sound playback issues may result from USB drives being too slow. This will manifest as video stuttering or appearing out of sync. Copy the .mp4 from the USB drive to the desktop and then open the .mp4 on the desktop.

If neither of these solutions have resolved your issues please call Classroom Technology at 319-335-1976 or email them at Classroom-Technology@uiowa.edu for help.

Button

Nothing happens when the button is pressed. 

Press the button firmly. Brand new buttons – or buttons that haven’t seen as much usage – may be slightly springier than older ones and the switch inside may not contact with the appropriate pressure. If the button light is on, press the button and hold it down for a slightly longer amount of time. In general, firmly press the button instead of lightly tapping it.

If this solution has not resolved your issue please call Classroom Technology at 319-335-1976 or email them at Classroom-Technology@uiowa.edu for help.

Camera

The lights turned on, but there is no video or a solid blue background on screen.

Call Classroom Technology at 319-335-1976 or email them at Classroom-Technology@uiowa.edu for help.

The lights turned on, but there is only a solid white background on the screen.

Remove the USB drive, wait for the lights to turn off and then reconnect the USB drive.

There is no video on the USB drive.

The USB drive was removed too early. When you are finished recording press the button and then wait for the computer prompt before you remove the USB drive.

Ensure the USB drive isn’t defective by testing out using the Presentation computer. Many USB drives that are given away on campus and off are very cheaply made. These drives have been noted to have up to a 20% failure rate when working with the One Button Studio. In these cases, another USB drive is recommended.

If neither of these solutions have resolved your issue please call Classroom Technology at 319-335-1976 or email them at Classroom-Technology@uiowa.edu for help.

The video is out of focus.

Call Classroom Technology at 319-335-1976 or email them at Classroom-Technology@uiowa.edu for help.

The video stutters.

Play video directly from the desktop instead of the USB drive. Sound playback issues may result from USB drives being too slow. This will manifest as video stuttering or appearing out of sync. Copy the .mp4 from the USB drive to the desktop and then open the .mp4 on the desktop.

If this solution has not resolved your issue please call Classroom Technology at 319-335-1976 or email them at Classroom-Technology@uiowa.edu for help.

There is a 2 second delay on the video during recording.

While recording the video will appear on the recording monitor. It will look like there is a delay between what you doing in front of the camera and what is being recorded. This is the result of the encoding process the video goes through before being displayed on the recording monitor. This delay will not appear on the final .mp4 recording.

Lights

The lights didn’t turn on.

Call Classroom Technology at 319-335-1976 or email them at Classroom-Technology@uiowa.edu for help.

The lights didn’t turn off.

Call Classroom Technology at 319-335-1976 or email them at Classroom-Technology@uiowa.edu for help.

Nothing happens when the USB drive is plugged in.

Call Classroom Technology at 319-335-1976 or email them at Classroom-Technology@uiowa.edu for help.

System/Other

The OBS software isn’t available – or it crashed.

Call Classroom Technology at 319-335-1976 or email them at Classroom-Technology@uiowa.edu for help.

The lights turned on, but there is no video or a solid blue background on screen.

Call Classroom Technology at 319-335-1976 or email them at Classroom-Technology@uiowa.edu for help.

The lights turned on, but there is only a solid white background on the screen.

Remove the USB drive, wait for the lights to turn off and then reconnect the USB drive.

The camera and lights do not turn on when I plug my USB drive into the USB port.

The recording computer may be asleep and needs to be “woken up”before the USB drive is inserted into the USB port. If the screen is dark when you come in tap the button to wake the machine up. Then you may insert your USB drive into the USB port.

How do I use the blue screen?

If you are wearing green use the blue screen for better separation.

To use the blue screen press the switch on the GREEN/BLUE screen device so that the LED lights on the camera turn blue. Don’t forget to turn off the blue screen when you are done!

How do I use the green screen?

If you are wearing blue use the green screen for better separation.

To use the green screen press the switch on the GREEN/BLUE screen device so that the LED lights on the camera turn green. Don’t forget to turn off the green screen when you are done!

How do I use the projector?

Point the remote at the top left corner of the projector and press the red power button. Then login to the presentation computer using your HawkID and password and pull up your presentation. Once the projector has warmed up it will display your presentation on the screen.

Don’t forget to turn off the projector when you are done!

My video didn’t save to the USB drive. Can I retrieve it?

To ensure user privacy we don’t save copies of the videos that are recorded in the One Button Studio. If your video doesn’t save to your USB drive you will have to record the video again.

Hardware

Where can I get a USB drive?

If you are in the Main Library you may purchase one at the Food for Thought Cafe. If you are in Hardin Library please see the service desk on the 3rd floor.

Where can I check out a wireless slide advancer?

You may check out a wireless slide advancer at the Service Desk with your University ID.

Hardware available for checkout at the Main Library.

How do I use a wireless slide advancer with Prezi?

How to use a wireless slide advancer with Prezi.

Presentation

If you plan to use the projector choose images that have a dark background such as the back slides with logos. If you want to use lighter images plan on using the green screen during recording and dropping the images in during post production.

Publishing

How do I upload a video to ICON?

Please refer to the guide How to Upload Media on the ITS website.